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Frequently asked questions

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  • Popular questions
  • Shipping and returns
  • Fabric care
  • Technology
  • Bedding
  • Bath
  • Company

Popular questions

How should I wash my sheets and towels?
All Silvon products are completely machine washable. Wash with cold water on a gentle cycle. Don’t use any bleach or fabric softener. Tumble dry them on low for best results.
How deep of a mattress can Silvon sheets fit?
Our fitted sheet will fit mattress up to 16” in depth.
Can Silvon help with acne?
Regular pillowcases collect dirt, oil, and acne-causing bacteria. Our fabric is designed with tiny, silver-coated fibers to naturally eliminate acne-causing bacteria by 99%, leaving you with the cleanest sleeping surface night after night. We weave these silver thread with Supima cotton. Cotton is ideal for skin because it allows air to circulate to your pores, so we used only the softest, silkiest cotton we could find for our fabrics.
How do I start a return or exchange?
If you decide Silvon sheets aren't right for you within 30 nights, email us at hello@silvonhome.com initiate your free return. When your free return label has been provided, simply print a shipping label and drop the box off at any UPS location. Refunds are credited back to your account within two weeks.

Shipping and returns

What is your 30-night trial?
That just means we’ll give you 30 nights to try anything on our site and if you don’t like it, send it back! We'll cover the return shipping and your original form of payment will be refunded in full. US orders only*
When should I expect to receive my order?
Most in stock orders take anywhere between 1-5 business days to arrive and typically ship out of our facilities via UPS Ground within 24 hours after you’ve placed your order. Once it ships, you’ll receive a shipping confirmation email with a tracking number.
Do I pay for shipping?
Nope! We offer free shipping and returns on all US orders.
What is your return process?
If you decide Silvon sheets aren't right for you within 30 nights, email us as hello@silvonhome.com to initiate your free return. When your free return label has been provided, simply print a shipping label and drop the box off at any UPS location. Refunds are credited back to your account within two weeks.

Additional fees may apply to international orders.
How do exchanges work?
As long as it’s within 30 days, you may exchange your product(s) for something else. Once the exchange is processed the new order is not eligible for an additional 30-night trial.

Please note all international orders are final. However, If your product is returned completely unopened, the 30-night-trial will still be available on your next purchase of that same product.

Fabric care

How should I wash my sheets and towels?
All Silvon products are completely machine washable. Wash with cold water on a gentle cycle. Don’t use any bleach or fabric softener. Tumble dry them on low for best results.
Will benzoyl peroxide stain my products?
Nope!
Can I use fabric softener?
Do not use any fabric softener or dryer sheets. These products create a small film on fabrics that can temporarily reduce the efficacy of our silver threads.

Technology

How does antimicrobial silver work?
We’d love to say we’re the first to use this silver technology, but do a quick google or wiki search and you’ll see that it’s actually been used since the beginning of modern medicine.

Basically, silver carries a naturally positive ion charge and bacteria carries a naturally negative ion charge. These opposing charges are what makes silver and bacteria attracted to each other. Silver then breaks bacteria’s cell wall and destroys it before it has a chance to reproduce.
Is it tested?
We take testing seriously. This technology has been verified by more than a decade of testing at research institutions including Pennsylvania State University and Cornell University. Silvon is tested in accordance with the highest antimicrobial standards (ASTM E2149). Multiple independent studies have also shown a 99% reduction in acne-causing bacteria. (Fun fact: NASA also uses this technology in some of their space suits!)
Is it safe for me?
Yes! In fact, our silver fibers have earned the STANDARD 100 by OEKO-TEX®, which means it supports human ecology through bio-compatibility and the absence of harmful substances in the manufacturing process.
How long does it last?
Because silver is woven directly into our fabric, it will never wash away or degrade in strength. Our fabrics are put through rigorous wash tests to ensure they’ll last the lifetime of the product.

Bedding

Do you offer a Split King set?
We’re working on it :) For now, you will need to get 2 Twin XL sets.
How deep are your fitted sheets?
Our fitted sheet will fit mattress up to 16” in depth.
Where are your sheets made?
All raw materials are grown and manufactured in the U.S. These materials are then sent to to our facility in India, where the fabrics are woven and finished. All of our factories are fair trade and Oeko-Tex certified.
How does thread count work?
A higher thread count does not necessarily mean a higher quality sheet. In fact, higher thread counts can actually make sheets heavier and less breathable.

After years of testing and trials we found that a true 300 thread count sateen weave was the perfect balance of softness, breathability, and durability.

Bath

Where are your bath products made?
All raw materials are grown and manufactured in the U.S. These materials are then sent to to our facility in India, where the yarn is spun, woven and finished. All of our factories are fair trade and Oeko-Tex certified.
What is a bath sheet?
Quite simply, a bath sheet is just like a bath towel, except bigger. Our bath sheet is 36in x 70in.
Whats the weight Silvon towels?
GSM is short for grams per square meter. All fabrics have a weight, and this is the standard measurement for the weight and quality of fabrics. Our bath towels are a premium 600gsm for ideal absorbency. Our Bath mat is an extra-heavy 1200gsm.

Company

Where do I direct press or marketing inquiries?
For press or marketing inquiries, please email hello@silvonhome.com
Where can I buy Silvon products?
Right here on this site. We don’t have any brick and mortar shops at the moment.