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Frequently Asked Questions

Still have questions? Contact us

General

  • When can I expect to receive my order?

    Orders take anywhere between one to five business days to arrive and typically ship out of our facilities via UPS Ground within 24 hours after you’ve placed your order. Once it ships, you’ll receive a shipping confirmation email with a tracking number.

  • How should I wash my Silvon sheets?

    They’re completely machine washable. Avoid bleach, wash them in warm water and tumble dry them on low for best results.

  • Where are your sheets made?

    All raw materials are grown and manufactured in the U.S. These materials are then sent to to our facility in India, where the fabrics are woven and finished. All of our factories are fair trade and Oeko-Tex certified.

  • Can Silvon help with acne?

    We believe that the cleaner you keep your skin and anything that comes in contact with it, can only help. Sheets collect dirt, oil, and bacteria that can cause your skin to freak out. Silvon sheets eliminate 99% of all bacterial growth plus they’re made of all natural materials, so your pores can breathe.

  • Do you offer different colors?

    Available in white and grey...for now :)

  • What is the fabric made of?

    Natural, silver-coated fibers and Organic Cotton

  • What is the thread count?

    All of our sheets and pillowcases have a true 300 thread count. After many tests and trials, we found this was the optimal thread count to ensure they’re both super soft and durable.

Technology

  • How does antimicrobial silver work?

    Basically, silver carries a naturally positive ion charge and bacteria carries a naturally negative ion charge. These opposing charges are what makes silver and bacteria attracted to each other. Silver then breaks bacteria’s cell wall and destroys it before it has a chance to reproduce. We’d love to say we’re the first to use this silver technology, but do a quick google or wiki search and you’ll see that it’s actually been used since the beginning of modern medicine.

  • How do we know it works?

    This technology has been verified by more than a decade of testing at research institutions including Pennsylvania State University and Cornell University. Silvon is tested in accordance with the highest antimicrobial standards (ASTM E2149). Multiple independent studies have also shown a 99% reduction in all bacterial growth. (Fun fact: NASA also uses this technology in some of their space suits!)

  • Are your sheets safe for me?

    Yes! In fact, our silver fibers have earned the STANDARD 100 by OEKO-TEX®, which means it supports human ecology through bio-compatibility and the absence of harmful substances in the manufacturing process.

  • What does antimicrobial mean?

    An antimicrobial is an agent that kills microorganisms or inhibits their growth naturally.

  • How long does it last?

    Because silver is woven directly into our fabric, it will never wash away or degrade in strength. Our fabrics are put through rigorous wash tests to ensure they’ll last the lifetime of the product.

Order

  • What is the return process?

    If you decide Silvon sheets aren't right for you within 30 nights, print a shipping label and drop the box off at UPS. Refunds are credited back to your account within two weeks.

  • Do I pay for shipping?

    Nope! We offer free shipping and returns.

  • Do you allow for exchanges?

    As long as it’s within 30 days, you may exchange your product(s) for something else.

  • What is your 30 night trial?

    That just means we’ll give you 30 nights to try anything on our site and if you don’t like it, send it back!